Jack in the Box Tests Outsourcing

Tuesday, September 30, 2008

Jack in the Box Tests Outsourcing

According to NewsBlaze.com, the fast-food chain Jack in the Box is testing a new program designed to increase customer service while cutting costs. Jack in the Box is testing job outsourcing. It is something we hear about with information technology jobs all the time, but drive-thru workers?

According to the article, when placing your order at several North Carolina Jack in the Box fast food restaurants, you may be speaking to someone who is performing their customer service job thousands of miles away. The idea is being tested in several Charlotte, North Carolina locations.

Jack in the Box, headquartered in San Diego, California has locations in 18 states including major cities like Los Angeles, Seattle, Dallas, and Phoenix. California has the largest concentration of Jack in the Box restaurants with 906 locations.